Welcome to MyDoormat (“MyDoormat,” “we,” “us,” or “our”). MyDoormat is a property management application designed to connect landlords, tenants, and service providers and help users manage properties, maintenance requests, communications, and payments.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.
1. Information We Collect
Depending on how you use MyDoormat, we may collect the following information:
Personal Information
- Name
- Email address
- Mobile phone number
- Account login information
- Property-related information
- Information you provide when communicating through the app
Location Information
With your permission, MyDoormat may collect location information from your device.
Location information may be used to:
- Help identify or manage property locations
- Connect tenants and landlords with relevant service providers
- Help service providers locate properties where services are requested
- Provide location-based features within the application
You can control location permissions through your device settings. Some features may not work correctly if location access is disabled.
Images and Photos
Users may upload or capture images through the app, including photographs related to:
- Properties
- Maintenance issues
- Repair requests
- Completed work
- Other information voluntarily submitted by users
Images are used to provide and support the functionality of the MyDoormat platform.
Payment Information
MyDoormat allows users to make or receive payments through the application.
Payment transactions may require payment-related information to be processed. Where payment processing is provided by a third-party payment processor, payment information may be processed by that provider in accordance with its privacy policy and security practices.
MyDoormat does not intentionally store sensitive payment card information such as complete card numbers unless specifically required and securely handled for the operation of the payment service.
2. How We Use Your Information
We may use the information we collect to:
- Create and manage user accounts
- Provide property management services
- Connect landlords, tenants, and service providers
- Process and manage maintenance requests
- Facilitate communication between users
- Help service providers locate properties
- Process payments and payment-related transactions
- Send account, service, maintenance, and transaction notifications
- Improve the functionality and performance of the app
- Prevent fraud, abuse, and unauthorized activity
- Maintain the security of our platform
- Comply with applicable legal obligations
We use personal information only for legitimate business and service purposes related to MyDoormat.
3. Sharing of Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Information may be visible to other MyDoormat users when necessary to provide a service. For example, a service provider may need access to a property's location, maintenance details, images, or relevant contact information in order to complete a requested job.
We may also use service providers that help us operate essential parts of the app, such as hosting, authentication, communications, security, analytics, or payment processing. These providers are permitted to process information only as necessary to provide services to MyDoormat.
We may disclose information when required by law, legal process, court order, or governmental authority, or when necessary to protect the rights, safety, security, and property of MyDoormat, our users, or others.
4. Payment Processing
Payments made through MyDoormat may be processed through secure payment service providers such as Stripe.
When you make a payment, certain information may be provided to the payment processor to complete and verify the transaction.
MyDoormat does not use your payment information for advertising or sell payment information to third parties.
Users should also review the privacy policy and terms of the payment provider used to process their transaction.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide MyDoormat services
- Maintain user accounts
- Complete transactions
- Resolve disputes
- Maintain business and transaction records
- Comply with legal and regulatory requirements
- Prevent fraud and misuse
When information is no longer required, we may delete or securely dispose of it in accordance with our data retention practices and applicable law.
7. Your Privacy Choices
Depending on the features available in the app and applicable law, you may have the right to:
- Access the personal information associated with your account
- Request correction of inaccurate information
- Request deletion of your account or personal information
- Control location permissions through your device
- Control access to photos and images through your device
- Update certain account information
- Contact us with questions or requests regarding your personal information
Some information may need to be retained where required by law or necessary for legitimate business purposes.
8. Location Permissions
MyDoormat may request access to your device's location.
You can grant or deny location permission through your device's operating system. If you deny or revoke permission, certain location-based features may be unavailable.
We do not use location information for unrelated advertising purposes.
9. Photos and Camera Permissions
MyDoormat may request access to your device's camera or photos so that you can upload images related to properties, maintenance requests, repairs, or other app features.
You can manage these permissions through your device settings.
Please do not upload photographs containing sensitive personal information that is not necessary for using the service.
10. Communications
We may use your email address and mobile number to communicate with you regarding:
- Account activity
- Maintenance requests
- Property-related activities
- Service requests
- Payments and transactions
- Security notifications
- Important changes to the application or our services
You may be able to control certain non-essential communications through the app or by contacting us.
11. Children's Privacy
MyDoormat is intended for use by adults and is not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
12. Third-Party Services
MyDoormat may rely on third-party service providers for essential functions such as payment processing, hosting, authentication, messaging, notifications, identity verification, or other infrastructure.
These providers may process limited information as necessary to provide their services to MyDoormat. We do not authorize third-party service providers to use your personal information for their own unrelated marketing purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make significant changes, we may provide notice through the app, website, email, or other appropriate means.
The updated Privacy Policy will include a revised “Effective Date.”
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us:
MyDoormat
- Website
- mydoormat.ca
- Address
- MyDoormat Inc., Canada